Privacy Policy

1. Information We Collect

When you submit a room-booking enquiry through our website, we may collect:

• Your name
• Mobile or WhatsApp number
• Check-in and check-out dates
• Number of guests
• Booking preferences
• Any message or information you voluntarily provide
• Technical information such as browser type, device type, IP address and basic website usage information, where applicable

Important: Please do not submit Aadhaar numbers, PAN details, card numbers, CVV, OTPs, passwords or other sensitive information through the booking enquiry form.

2. Why We Collect Your Information

We may use your information to:

• Respond to your room-booking enquiry
• Check room availability
• Contact you regarding pricing, availability and booking confirmation
• Maintain records of booking enquiries and reservations
• Provide customer support
• Prevent misuse, fraud or spam
• Improve our website and services
• Comply with applicable legal, accounting or regulatory obligations

Submitting a booking enquiry does not automatically confirm a reservation. A booking is confirmed only after Hotel Agrawal Midway communicates the confirmation to you.

3. Consent

By submitting the booking form, you consent to Hotel Agrawal Midway collecting and using the information you provide for handling your booking enquiry and contacting you about that enquiry.

We will not use your mobile number for unrelated promotional or marketing messages unless you have separately agreed to receive them.

You may withdraw your consent for future processing by contacting us using the details provided below. Withdrawal will not affect processing already carried out lawfully before the request.

4. How We May Contact You

We may contact you through:

• Telephone calls
• SMS
• WhatsApp messages
• Email, if provided

These communications will primarily relate to your enquiry, reservation, stay, payment, cancellation, refund or customer support.

5. Storage and Security

Booking enquiry information may be stored in our website database or in service providers used to operate the website and booking system.

We use reasonable administrative and technical measures to protect personal information from unauthorised access, alteration, disclosure or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Service Providers

We may use trusted service providers for:

• Website hosting
• Database hosting
• Website analytics
• Booking management
• Customer communication
• Technical support

Our website is hosted using Vercel. Other database, analytics or communication providers may be added as the website develops.

Service providers may process information only as needed to provide their services or as otherwise permitted by applicable law.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information:

• With authorised staff who handle reservations or customer support
• With service providers operating our website, database or communications
• When required by law, regulation, court order or lawful government request
• To protect our business, customers, property or legal rights
• In connection with a restructuring, transfer or sale of the business, subject to applicable law

8. Data Retention

We retain booking enquiry information only for as long as reasonably necessary to respond to the enquiry, manage the reservation, maintain business records, resolve disputes and comply with applicable legal or accounting requirements.

Unsuccessful or abandoned booking enquiries will normally be deleted or anonymised within 12 months, unless a longer period is reasonably required for legal, security or dispute-resolution purposes.

9. Your Choices and Rights

Subject to applicable law, you may contact us to request:

• Confirmation of whether we hold your personal information
• Access to the information you submitted
• Correction of inaccurate or incomplete information
• Deletion of information that is no longer required
• Withdrawal of consent for future communications
• Resolution of a complaint relating to your personal information

We may need to verify your identity or mobile number before completing a request.

10. Cookies and Analytics

Our website may use essential technologies required for security and proper operation.

If we later introduce non-essential cookies, advertising tools or third-party analytics that identify or track visitors, we will update this Privacy Policy and provide any consent mechanism required by applicable law.

11. External Links

Our website may include links to WhatsApp, maps, payment services or other third-party websites. Their privacy practices are governed by their own policies, and Hotel Agrawal Midway is not responsible for the content or privacy practices of external services.

12. Children's Information

Our booking form is intended for adults who are authorised to make accommodation enquiries. Minors should submit information only through a parent or legal guardian.

13. Changes to This Policy

We may update this Privacy Policy when our website, booking process, service providers or legal obligations change. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us